We recently had an extensive briefing and demonstration process with UK-based analyst firm Butler Group's Rob Hailstone - Practice Director, Software Infrastructure, and his team, the result of which is their independent Technology Audit report covering iTKO. We paid for download rights to this analyst document for limited time from our site, and we'll cover the report in a future post.
So after much scrutiny of iTKO's LISA product on their part, I decided to turn the microphone around, and had some Q&A questions for Rob, which I think provide some insight into his perspective on the enterprise software space.
Q: With economic pressure to optimize IT greater than ever, what issues are currently "top of mind" for your practice right now?

RH: My own practice area focuses on SOA. The most immediate impact of the global economic downturn is that organisations that don’t have a really concrete plan for how SOA is going to benefit the business are suspending or abandoning those plans. This is a good thing. Business benefits don’t automatically follow the deployment of SOA, they have to be targeted and worked towards. It is now more important than ever to understand exactly what has to be delivered in order to justify the cost of SOA deployment.
Q: What are your thoughts on the rate of innovation going on today in fields such as virtualization and cloud computing in the enterprise?
RH: Virtualisation has been central to IT ever since the first multi-tasking machines, but the apparent commoditisation of IT hardware caused us to lose focus. We are now much more aware of all the peripheral costs, such as management, power, floor space, etc., and it is obvious that the requirement for virtualisation has never really gone away.
Cloud has a different set of considerations. Some CIOs that will happily embrace virtualisation will think long and hard before relinquishing their physical resources. Cloud provides a great way for packaged application vendors to deliver the application as a service without having to make the heavy investment in scalable, fault-tolerant infrastructure, and it also makes a lot of sense for smaller organisations who need cost-effective off-site backup or a full application platform. However, organisations with an established IT infrastructure that might look to the cloud as a top-up computing capability will probably find the cost of effectively managing a hybrid environment too high in the immediate future.
Q: You've conducted a number of Technology Audits with Butler. How do customers best leverage these documents?
RH: The obvious and most frequent use of Technology Audits is to provide enough information so that a subscriber can decide whether to include a particular product on an evaluation shortlist. They are also used as a reality check on a particular type of strategy to establish whether there is sufficient supporting technology in place to be worth persevering with a more detailed investigation. We try to ensure that we point out where a particular product is not likely to be appropriate as well as showing its strengths.
Q. Any other thoughts in terms of this report?
RH: SOA is all about enabling a higher rate of change, but just putting the architecture in place without the control mechanisms will ultimately lead to chaos. Implementing a change management process backed up with a sound set of testing technologies is an important part of building for long-term success with SOA.
Thanks for letting me ask some questions, Rob, and we had fun digging deep into LISA for the audit.